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Posted by Eric Krebehenne on 03-22-2022 02:18 PM:

Garmin Question for Bruce

Bruce got a T5 collar that was working fine I went to put it on a charger overnight woke up the next morning and the light was blinking red. So I took off charger and tried to reset it now nothing no light comes on and the collar wont turn on? Thanks


Posted by Bruce m. Conkey on 03-22-2022 02:53 PM:

.

How old is this collar. One curious question. Do you have the stock antenna on the collar that came on it or did you swap that out for an aftermarket one. I have had to answer this question in the past and if I had the collar it would be easier than say everything that could be tried. Many times with no success. However I have recruited some help from an engineer that is very interested in the operation of these collars. When I get a response, are you computer savey enough to copy an operating file from to collar and email it. That will probably what will be requested. There are many trying to get to the bottom of these issues.
Please let me know as soon as possible about the age and any swap out of the long (vhf) antenna on the collar.
Thanks for the question.

__________________
www.ConkeysOutdoors.com
"Boss Lights"


Posted by Adam Wingler on 03-22-2022 06:15 PM:

Bruce...i just sent you one with a near identical issue, arrived today according to my tracking #. it has an aftermarket extended antenna.


Posted by Eric Krebehenne on 03-22-2022 10:38 PM:

Collar

Bruce less than 2 years old original antenna. I could ship it to you if necessary. No I am not trch savy sorry.


Posted by Bruce m. Conkey on 03-23-2022 05:21 PM:

.

Eric I don't think this can be repaired. However we can do a couple of things. I can do a swap out like Garmin does and the cost would be $150. The collar you get back will look brand new and come with a warranty. Or you can just send it in and we can try to fix it. But with the problem you described. I have my doubt. If it was a gps antenna we could easily fix it.

You can ship it to
Conkeys
PO Box 984
Hastings, Fl. 32145.

__________________
www.ConkeysOutdoors.com
"Boss Lights"


Posted by Eric Krebehenne on 03-24-2022 01:54 PM:

collar

Its on the way Bruce Thanks


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