UKC Forums - Returning something

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Posted by Hoosier Man1 on 11-02-2018 06:59 PM:

Returning something

This is a little off topic but seeing if you guys have any advice on what I have going on.

I bought a new zero turn mower over the summer from a local napa autoparts store. It wasn't cheap and I went with the brand because there warranty.

Well 2 months goes by and a big piece broke off the deck. I called them for repair and they picked it up. I have called several times and they keep telling me parts were ordered, shipped to the wrong place and everytime I call they just about have it done. They have had it going on 2 months.

If I demanded a refund would I have a leg to stand on? I don't want to throw a fit if I have no case.

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Posted by Cry Tough Blues on 11-02-2018 07:55 PM:

Got nothing to lose, try it and see

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Posted by nitehunter2004 on 11-02-2018 08:24 PM:

Mowing season is over, if you like the mower you got all winter to make sure they fix it rite.

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Posted by Hoosier Man1 on 11-02-2018 08:42 PM:

quote:
Originally posted by nitehunter2004
Mowing season is over, if you like the mower you got all winter to make sure they fix it rite.

For the last 2 months I haven't had a mower and I take pride in my yard. Pay several thousand for a mower you sure expect to have it when you need it.

Posted by nitehunter2004 on 11-02-2018 08:47 PM:

I agree and I’d probably be pissed off and try to get a refund. You asked and my 1st post would be the smartest, 2nd one would make sure they didn’t do it to me again. You would be in the rite either way.

Posted by Hoosier Man1 on 11-02-2018 08:50 PM:

quote:
Originally posted by nitehunter2004
I agree and I’d probably be pissed off and try to get a refund. You asked and my 1st post would be the smartest, 2nd one would make sure they didn’t do it to me again. You would be in the rite either way.

I like it except it loads the deck awfully bad. But it makes me nervous that I couldn't even get 2 months out of it.

Posted by Dave Richards on 11-02-2018 09:02 PM:

Trevor Hack

That kind if down time is unacceptable , especially during mowing season. I would insist on a refund period! Dave

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Posted by 4play on 11-02-2018 11:14 PM:

Re: Trevor Hack

quote:
Originally posted by Dave Richards
That kind if down time is unacceptable , especially during mowing season. I would insist on a refund period! Dave

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Posted by wjoey on 11-02-2018 11:57 PM:

at least make them extend your warranty by 2 months, exmark and grasshopper are the only 2 mowers built tough enough for me and never have to wait over 3 days for a repair but I deal with someone who only sells mowers .Best of luck.

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