Registered: Mar 2018
Location:
Posts: 93

Without stirring the pot to much I'm curious if leaving Michigan is an option since the mail system there is apparently pretty bad?

I hear stories of papers being lost and always thought it was maybe an exaggeration but after dealing with it now on my pups papers I can see that something is wrong. I will add that the chat is a nice feature that allows you to talk with someone to let you know it'll still take a bunch of time to fix your individual issue.

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Registered: Jun 2004
Location: mark center ohio
Posts: 98

Not sure what the real problem is, but it’s a joke!! I’ve been trying since February to get a litter registered.They were “lost in the mail “ I sent for duplicates now I guess I’m at the end of the line again. I sent off for my PKC papers and had them in two weeks, That’s customer service!!!

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Registered: Mar 2018
Location:
Posts: 93

quote:

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Originally posted by Burchel Davis
Not sure what the real problem is, but it’s a joke!! I’ve been trying since February to get a litter registered.They were “lost in the mail “ I sent for duplicates now I guess I’m at the end of the line again. I sent off for my PKC papers and had them in two weeks, That’s customer service!!!

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Registered: Jan 2010
Location: Corydon IA
Posts: 149

I sent my pup papers in 2 months ago and finally got them back. But they screwed up on them. They put female on them when its a male. So I tried emailing 3 times calling chat stuff and guess what? No response at all. I used to stick up for them but no more. Totally ridiculous. If they can't contact a person back they might as well close up shop. It doesn't take that long to call , email or something. They can't keep useing covid for everything. What a freaking joke anymore. Thanks ukc for nothing. They can't send papers or contact anybody back but they sure can go to big hunts and thats just fine but use covid as a good excuse for not doing their jobs.

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Last edited by blitz13 on 06-02-2021 at 03:03 AM

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Registered: Jan 2010
Location: indiana
Posts: 398

I have heard every excuse and they are just that excuses!
Still have not got my females papers back from the first time I sent them in. They put wrong owner on papers. Resent them good ways back so I could hopefully get them back before pups came. Pups are now 3 weeks old and cannot even register them. Performance LOST in mail I was told no help to make it right. What a headache and a disappointment. I had the same thought as above poster maybe it’s time to leave Michigan and the excuses behind. You cashed my check give me my what I paid for. I am afraid to hit the live chat figured they will tell me they never received the papers. Thought about grabbing my mask and parking myself in the office till I get some papers in my hand. Got to be a better way .

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Registered: Dec 2003
Location: Sheridan, WY
Posts: 1163

I bought a pup recently and know the breeder has been waiting a couple months for the pup papers. Fortunately I know the guy really well and am not worried about it.... I'll get them when they come. But UKC should not be having these types of problems for sure.

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Registered: Jul 2008
Location: spencerville ontario
Posts: 478

What seems strange is the fact no one from UKC has any input on this post or any others about the incompetence that is being shown.
We know they are reading this and the other posts, do we not deserve any answers from them?
Sure doesn’t seem like a company that’s trying when they do their best to ignore us!

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Registered: Dec 2003
Location: Sheridan, WY
Posts: 1163

I generally wonder if UKC is in trouble financially.... for their bread-and-butter (registrations) to be struggling this bad, and no response to it, and no real effort to fix it... makes me wonder if this is a company that may not be around much longer?

The mail is slow in Michigan- this just feels like a really sorry excuse, I just can't buy that being the issue. I'm thinking of making sure my dogs are registered with someone else to be safe.

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Registered: Nov 2014
Location: Central Virginia
Posts: 155

quote:

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Originally posted by houndsound
I generally wonder if UKC is in trouble financially....

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Registered: Feb 2016
Location:
Posts: 99

I’ve got one for y’all they sent me a bill for the license fee on a yep hunt ...there is no license fee for a yep hunt.the hunt report was lost in the mail and that was a headache to get straight.on the same day I got a bill for a date my club has never had and we did not have a hunt that date.so the mail works one way?

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Registered: Jul 2006
Location: Deputy, Indiana
Posts: 425

I've never had any trouble with UKC. Always got my registration and titles in a timely manner.

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Registered: Apr 2007
Location: Rayville, Mo.
Posts: 563

Ive registered a litter this year and transfered ownership on another dog this year with no problems, all papers received in timely manner.

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Registered: Nov 2004
Location: Michigan
Posts: 9268

Everyone, we are aware of issues still existing and we understand the frustrations on the part of the customers. We are frustrated as well but you can be assured we are working hard towards fixing any issues we have control of.

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Registered: Mar 2018
Location:
Posts: 93

quote:

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Originally posted by Allen / UKC
Everyone, we are aware of issues still existing and we understand the frustrations on the part of the customers. We are frustrated as well but you can be assured we are working hard towards fixing any issues we have control of.

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Registered: Jul 2008
Location: spencerville ontario
Posts: 478

Thank you Allan for stepping up and responding!
Makes one feel better about the whole knowing you recognize the issue as well.

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Registered: Feb 2016
Location:
Posts: 99

After my post I called ukc I talked to a lady and within a few minutes we had my problem taken care of. I have been working with ukc for a long time now and tell last year had very few problems and some were my fault.

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Registered: Aug 2004
Location: Chattanooga, Tn
Posts: 22586

The first step in fixing a problem is to recognize that you have a problem.

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Registered: Jan 2010
Location: Corydon IA
Posts: 149

If you know there's a problem that ukc can work on. Try calling me back or email. You got my money all I want is my papers fixed. Its not that hard to call me. Talk is cheap.

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Registered: Jan 2010
Location: Corydon IA
Posts: 149

I got a call from Allen today and getting my papers straightened out finally. Thanks Allen for calling me and getting it fixed. I appreciate it. 👍

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Registered: Mar 2018
Location:
Posts: 93

Just wanted to update my post on this. Got my duplicate papers, easy entry card and pedigree in the mail today. The process started on March 15 so almost 3 months later it’s over.

I do think that UKC should look into relocating to another city if the mail set is that bad where they are now. Thanks to all the ladies who worked on getting my problem fixed.

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Registered: May 2004
Location: Sullivan IL.
Posts: 3060

lets remember UKC has every dog registered in most all breeds pkc has just a hand full of hounds

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Registered: Mar 2018
Location:
Posts: 93

quote:

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Originally posted by Mark V.
lets remember UKC has every dog registered in most all breeds pkc has just a hand full of hounds

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Registered: Apr 2008
Location: sugarcreekohio
Posts: 1342

quote:

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Originally posted by natnicegg
Without stirring the pot to much I'm curious if leaving Michigan is an option since the mail system there is apparently pretty bad?

I hear stories of papers being lost and always thought it was maybe an exaggeration but after dealing with it now on my pups papers I can see that something is wrong. I will add that the chat is a nice feature that allows you to talk with someone to let you know it'll still take a bunch of time to fix your individual issue.

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