Registered: Dec 2016
Location: Warren Indiana
Posts: 172

I dropped my Alpha handheld in the woods the other day. I didn't see it hit a stump or anything.Now there's lines running across the top of the screen as if the screen is broken. Anything to do for it or will Garmin stand behind their 4 month old unit

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Sam Jones
GRNITECH 'Pr' Jones's Ice Blue Storm
(GrNiteCh Mcintosh's Blue Flame Chopper X NiteCh Mighty Blue Redemption (Demi)
2018 Fred Lingo Memorial & BBOA Zone 4 Championship King of the Hunt
2018 6th place and overall high scoring bluetick, UKC Youth Nationals
2018 BBOA Zone 4 Hunt Dog of the Year
Double Cast Winner at the 2019 National Bluetick Days
2020 UKC world qualifier
CW at bluetick days RQE
Qualified for 2021 UKC world hunt

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Registered: Aug 2004
Location: Chattanooga, Tn
Posts: 22586

Garmin told me warranty doesn't cover physical damage/abuse. With that said, I would call them and say you didn't know what happened, it just messed up. Send it back and they might charge you and they might not.

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Registered: Dec 2016
Location: Warren Indiana
Posts: 172

Called Garmin, they said it was pixel damage in the screen. They exchanged it free of charge!

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Sam Jones
GRNITECH 'Pr' Jones's Ice Blue Storm
(GrNiteCh Mcintosh's Blue Flame Chopper X NiteCh Mighty Blue Redemption (Demi)
2018 Fred Lingo Memorial & BBOA Zone 4 Championship King of the Hunt
2018 6th place and overall high scoring bluetick, UKC Youth Nationals
2018 BBOA Zone 4 Hunt Dog of the Year
Double Cast Winner at the 2019 National Bluetick Days
2020 UKC world qualifier
CW at bluetick days RQE
Qualified for 2021 UKC world hunt

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Registered: Jun 2014
Location: Louisiana
Posts: 3464

quote:

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Originally posted by Richard Lambert
Garmin told me warranty doesn't cover physical damage/abuse. With that said, I would call them and say you didn't know what happened, it just messed up. Send it back and they might charge you and they might not.

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Registered: Dec 2016
Location: Warren Indiana
Posts: 172

It's already on the way here, I don't think it matters much now

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Sam Jones
GRNITECH 'Pr' Jones's Ice Blue Storm
(GrNiteCh Mcintosh's Blue Flame Chopper X NiteCh Mighty Blue Redemption (Demi)
2018 Fred Lingo Memorial & BBOA Zone 4 Championship King of the Hunt
2018 6th place and overall high scoring bluetick, UKC Youth Nationals
2018 BBOA Zone 4 Hunt Dog of the Year
Double Cast Winner at the 2019 National Bluetick Days
2020 UKC world qualifier
CW at bluetick days RQE
Qualified for 2021 UKC world hunt

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