Registered: Jul 2011
Location: WI
Posts: 187

My astro 220 just started losing communication at 200 yards and sometimes less. It has been flawless for 5 years. I have installed all the latest updates. It will track a dog perfectly for the first 200 yards, then bars go red and loses communication.

Any suggestions or should I just call Garmin and jump through the hoops. I have yet to ever return a unit so this will be a trial of patience I'd assume. Do they issue a refurbished unit for a lesser fee?

Thanks.

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Registered: Apr 2007
Location: gnadenhutten oh
Posts: 1436

It was the antenna connection on the 220 was broke and yes you get a redone one back mine 5 and works better than my new one ever did!

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Registered: Jul 2011
Location: WI
Posts: 187

Thanks. I should have also mentioned that I've tried tracking other collars as well as tried a different antenna. I've also cleared out dog tracks menu for memory. No change. Must be an antenna issue.

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"PR" King's Tree Shakin' Outlaw (Josie)
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Registered: Nov 2011
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quote:

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Originally posted by lking
Thanks. I should have also mentioned that I've tried tracking other collars as well as tried a different antenna. I've also cleared out dog tracks menu for memory. No change. Must be an antenna issue.

---

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Registered: Jul 2011
Location: WI
Posts: 187

Thanks Garminguru. Easy fix for them or me? I'm guessing them. I'm going to give them a call today.

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Registered: Jan 2012
Location: east tn
Posts: 358

mine is doing the same thing

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Registered: Nov 2011
Location:
Posts: 856

quote:

---

Originally posted by lking
Thanks Garminguru. Easy fix for them or me? I'm guessing them. I'm going to give them a call today.

---

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Registered: Nov 2011
Location: Alabama
Posts: 691

Garmin has been real great in helping me out in the last few years, I think I would call them.

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Registered: Jul 2011
Location: WI
Posts: 187

Great customer service. Not trying to offend anyone but it was very nice to talk to a loud, english voice on the phone. Was on hold for 5 minutes, on the phone for about 15 minutes total. No run-around, just checked to see if everyting was updated and said send it in. Garmin is sent out. Only downfall is I'll be out of the race for about 2-3 weeks. Thanks everyone for the help.

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Registered: Nov 2011
Location: Alabama
Posts: 691

Good luck

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