Registered: Jan 2010
Location: tell city, in
Posts: 360

Been trying to get through to registration for 2 days. I get put on hold and get to listen to ****** music for 10-15 minutes each time till i get irritated and hang up. This is rediculous.

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Registered: Mar 2009
Location:
Posts: 166

I tried the other day all morning finally that evening i got through the person told me that they were short handed that day. It was aggrevating but I finally got through.

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Registered: Feb 2013
Location:
Posts: 839

Best thing to do is send Russell in registeration dept .a PM ,He is pretty quick to reply .

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Registered: Nov 2011
Location: Taylorsville, Ky
Posts: 213

quote:

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Originally posted by howie
Been trying to get through to registration for 2 days. I get put on hold and get to listen to ****** music for 10-15 minutes each time till i get irritated and hang up. This is rediculous.

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Registered: Jan 2012
Location: east tn
Posts: 358

tell me about it i have had a litter registration sent in for over two months and cant even get a hold of them to ask them about them its getting sorry up there !

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Registered: Nov 2011
Location: Taylorsville, Ky
Posts: 213

I paid my pup up in the performance program didn't know they changed the fee if you were late. He has now turned a yr and can't get a hold of them to find out find out if they are even gonna let me enter them in the performance cause they won't answer the phone

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When properly trained, man can be a
dogs best friend.
---------
Chelsey's Black Zelda - Gsd
Lola von Miller - Gsd
Agladia vom Schwarz - Gsd
Majors screamin Cade- Walker
Goose creek Daisy - walker

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Registered: Mar 2008
Location: LaPorte IN
Posts: 1620

you ever stop and think how many thousands of dogs they deal with in one day??? not just 1 or a litter i think they do a good job when ever i take my papers in i get them back in the same day.

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Registered: Apr 2007
Location: virginia
Posts: 1173

There not just dealing with coondogs. UKC handles all dogs.
For questions try this link and ask Russel. He is incredible!
http://forums.ukcdogs.com/forumdisplay.php?forumid=8

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Registered: Feb 2006
Location: MO
Posts: 775

well the way I see it, if they are dealing with thousands then possibly they should consider hiring more employees to meet their customers needs.

Customer service needs to be high on the list of priorities for any company.

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Registered: Not Yet
Location:
Posts: N/A

Everyones situation is different but mine has worked well the past couple years with just a few questions a year.

When I have a general question I go to the Registration Board and ask. If I need some specific information I send Russell a PM.

Either way I get a quick response to my problems and how to solve them. In most cases they just point out what on line form to use or how to fill it out or what procedure I need to follow and my problem is solved.

Example of my problems in the past have been papers sent in and I requested a name change when it couldn't happen, sent in papers I had made changes on and that don't work. Getting papers on dog that went through a couple people without the papers being changed and so forth. Several cases I had overnighted the paper work in and my errors slowed it down but UKC always gave a quick response on what direction to take or what form to download and fill out.
Either by PM or Registration Board, Russell has always been there to help!! Thanks Russell!!

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Registered: Jan 2010
Location: tell city, in
Posts: 360

Thanks everyone. I got through today. Took about 10min on hold.

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