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jrunt86
UKC Forum Member

Registered: Apr 2018
Location: fort worth
Posts: 32

Dna

I’m wondering what the status on my dogs Dna is.
I sent the dna in almost 2 months ago.
W292,157 Chica
I also requested 12 dna swabs online and haven’t received them.
Thanks
José Romero

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Old Post 08-06-2018 05:02 AM
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Russell Smith
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Registered: Apr 2007
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You listed the wrong UKC number on the post you sent me but I did find the dog. We are holding the DNA because we did not receive a DNA application and we did not receive the fee. It looks like we recently sent you a letter telling you this, and included the DNA application.

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Old Post 08-06-2018 01:11 PM
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jrunt86
UKC Forum Member

Registered: Apr 2018
Location: fort worth
Posts: 32

This is the second time I send the dna swab, and every time I call, y’all tell me I should have received a letter but I never do. I already paid for her dna test. I paid it last year for two dogs but only one dogs dna came back. W282,157
Please call me at 8179134733
Thanks

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Old Post 08-06-2018 01:32 PM
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Russell Smith
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Registered: Apr 2007
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The letter looks like it was just recently sent out so you probably won't receive it till later this week. Our DNA Department is currently in a meeting so I will call you once they are available.

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Old Post 08-06-2018 01:46 PM
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jrunt86
UKC Forum Member

Registered: Apr 2018
Location: fort worth
Posts: 32

I already paid for this service.
Order #13612 (04/21/2017, 04:52 PM
Thanks

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Old Post 08-06-2018 02:07 PM
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Russell Smith
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OK. I'll check with the DNA Department when they are available and then I'll call you.

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Old Post 08-06-2018 02:15 PM
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Russell Smith
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Registered: Apr 2007
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OK, I checked with the DNA Department. They have your most recent swab but apparently you did not return the letter we sent to you with the kit so they didn't realize it was a resubmission. Everything is taken care of now and your new swab will be going to the lab in the next batch which should go out sometime this week. Would you still like me to call you?

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Old Post 08-06-2018 03:34 PM
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jrunt86
UKC Forum Member

Registered: Apr 2018
Location: fort worth
Posts: 32

My dogs dna results finally came in but I still havent received the 12 dna swabs I ordered.

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Old Post 08-23-2018 02:07 AM
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Russell Smith
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When did you order them?

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Old Post 08-23-2018 05:13 PM
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jrunt86
UKC Forum Member

Registered: Apr 2018
Location: fort worth
Posts: 32

Order #20409 (07/30/2018, 11:18 PM)

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Old Post 08-23-2018 05:26 PM
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Russell Smith
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You ordered them on line?

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Old Post 08-23-2018 05:37 PM
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jrunt86
UKC Forum Member

Registered: Apr 2018
Location: fort worth
Posts: 32

YES

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Old Post 08-23-2018 06:00 PM
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Russell Smith
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Registered: Apr 2007
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Are you still at the Mitchell BLVD address in Fort Worth?

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Old Post 08-23-2018 06:18 PM
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jrunt86
UKC Forum Member

Registered: Apr 2018
Location: fort worth
Posts: 32

Yes

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Old Post 08-23-2018 11:10 PM
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Russell Smith
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Registered: Apr 2007
Location:
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OK. I checked with the DNA Department and they never received your order so I will pass the information on to them and I'll tell them to get the kits in the mail for you right away. Sorry for the confusion.

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