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How to master reset DC50, T5, TT10 & TT15 collars.
If the DC 50, T 5, TT 10 or TT 15 collar is failing to operate as expected, corrupt data may be the cause. Performing a master reset will reset the collar to factory settings and clear data, resolving issues caused by corrupt data.
To perform a master reset*:
Ensure the device is powered off
Connect charging clip to collar
Connect USB cable to collar
Connect USB cable to power source (computer, AC wall adapter, vehicle charger)
Ensure collar light is active to confirm connection
Firmly press the Power button 4 times (each button press should produce a quiet tone from the collar)
Wait for light to turn green then red
Disconnect USB cable and charging clip from collar
Reference Owner's Manual to remove old collar information
Reference Owner's Manual to re-pair the collar
The collar has now been reset and is ready for use. If the collar did not reset you may want to try the sequence again and ensure you are hearing the quiet tone after each button press.
*While it is safe to perform a master reset on a MAC with these collars, it is not safe to update the software on MAC. Please update the software of the collars using a Windows based computer.

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Registered: Sep 2003
Location: Illinois
Posts: 15

Try going to your screen on your hand held that shows signal bars you may see a ? on your battery status. press the start tracking, It worked for me on my T15.

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Dan Johnson

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Registered: Jun 2003
Location: Troy Iowa
Posts: 2159

It may have been on here somewhere. I searched the posts for an hour and couldn't find it.

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Registered: Jun 2003
Location: Troy Iowa
Posts: 2159

I have a new on me. A while back I downloaded Birdseye on an Astro for an guy. Now he wants me to download his other. Last night when I plugged it in, it went straight to the pitch fork power symbol without giving me an option which way I wanted to go. My computer will not recognize it. What in the world am I doing wrong?

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Two things. One is the pitchfork as you call it which is the power cable attached supply symbol. To get around it you go to menu setup and then in "select prompted base station on" and it will ask you during start up. Then select yes and it operates. I suspect it will still not recognize it as I think you have two different things going on.

Second thing, with the power cable symbol you should be able to update or upload birdseye with the symbol on the screen. If it doesn't recognize your handheld turn you computer off and then back on and make sure you have upgraded version of web updater or program looking for your handheld. If your using a MAC it won't recognize until your virus protection scans it and gives you a box to click saying to accept the garmin. Mine does anyway.

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Registered: Jun 2006
Location: Fairbanks In.
Posts: 571

Bruce it the rubber strap that hold the GPS receiver on collar available? On T5 and T15

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Registered: May 2016
Location: Palatka, FL
Posts: 5106

No Sir I don't think so. Someone might have one they scraped off a collar but I have not found anywhere to get them. Pretty much have to send the collar back to garmin.

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Registered: Jun 2006
Location: Fairbanks In.
Posts: 571

Used it little over a year. The rubber broke were it fasten to main body. That lets the GPS receiver move away from main body wire brakes.. then garmin fixes it for$100.00. Hope some body start maken them!

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Registered: Jun 2003
Location: vt
Posts: 1256

ive heard about this happening alot-- wish somebody would post a good picture--- maybe reinforce somehow before they break-- ?

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Registered: May 2016
Location: Palatka, FL
Posts: 5106

I can't speak for Garmin but if you had it right at a year, there is a good chance they would fix it under warranty.

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Registered: Jun 2006
Location: Fairbanks In.
Posts: 571

Bruce if I can get 1 replaced for around $100 its a good deal.. I am surprised that any thing can last a year around the neck of hard hunting hound,,

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Registered: May 2016
Location: Palatka, FL
Posts: 5106

Call them at 1800-800-1020 and it should be close to a hundred

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Registered: Nov 2004
Location: Lake Village Indiana
Posts: 523

Here's the deal. I have a alpha. I have both a T5 and a TT10. Now the TT10 is having no issues. The T5 will lose signal and have a ? every time it updates. If I set it at 2.5 seconds it will track for 2.5 sec then have a ? For 2.5 sec and keep cycling like that. This happens with collar right next to handheld all way out to .6 mile last night hunting. I did try and switch antenna from TT10 to the T5 and it made no difference. I performed a master reset on both handheld and collar. No change When it is picking up it only has 1 green bar on communication column. It has all 3 bars on gps column. As soon as I turn hand held on it has full bars on communication but then drops to 1 bar then shortly starts cycling. Any help is appreciated

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Registered: Nov 2013
Location: Convoy,Ohio
Posts: 1693

quote:

---

Originally posted by J Cooper
Here's the deal. I have a alpha. I have both a T5 and a TT10. Now the TT10 is having no issues. The T5 will lose signal and have a ? every time it updates. If I set it at 2.5 seconds it will track for 2.5 sec then have a ? For 2.5 sec and keep cycling like that. This happens with collar right next to handheld all way out to .6 mile last night hunting. I did try and switch antenna from TT10 to the T5 and it made no difference. I performed a master reset on both handheld and collar. No change When it is picking up it only has 1 green bar on communication column. It has all 3 bars on gps column. As soon as I turn hand held on it has full bars on communication but then drops to 1 bar then shortly starts cycling. Any help is appreciated

---

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Registered: May 2016
Location: Palatka, FL
Posts: 5106

Exactly right----update the handheld.

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Registered: Aug 2014
Location: vermont
Posts: 28

Friend of mine has the Alpha and it randomly shuts its self off. He will be just sitting there watching it and it will just shut off and when it comes back on sometimes it has lost all the tracking that it has been doing and sometimes it keeps the info.

What can we do or what needs to be done to fix this issue ? We just updated it a couple of months ago and the battery is showing good. Like I said he can have it one for 1 hour and it may go off and sometimes it happens after a .5 hour no pattern to it at all.

Any help would be appreciated.

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Registered: Nov 2004
Location: Lake Village Indiana
Posts: 523

Update wad successful. Thanks

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Gr Nite Ch(2) PKC SLVR CH Too Many Secrets
4th Place 2018 UKC World Hunt
Top 26 2019 UKC World

2021 UKC National Grand Nite Ch
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Co owned with Alan Holding

PKC Ch Nite Ch PR Backwoods Okie

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Registered: Mar 2004
Location: CT
Posts: 1017

Do all t5 collars have lights on them?if so how do you turn them on with a alpha hand held

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If You Don't Have A Tree Dog Then You Ain't Got $hit

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Registered: May 2016
Location: Palatka, FL
Posts: 5106

Anything specific to a particular dog or collar is operated from the menu page of that particular dog.

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Registered: Apr 2013
Location: JAX ,FL
Posts: 320

Hey Bruce do they make a magnified screen saver for alpha ? They should ,I sure get tired of taking these dang glasses on and off .

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Registered: May 2016
Location: Palatka, FL
Posts: 5106

Think some have tried but I haven't seen success yet.

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Registered: Oct 2006
Location: Pleasant Plain OHIO
Posts: 1291

How is everyone liking the 430 ,, Thinking about getting one next week

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Registered: May 2016
Location: Palatka, FL
Posts: 5106

I think the voting own the ALPHA will determine that. ALPHA is the way to go.

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Registered: Mar 2012
Location:
Posts: 374

Anybody have any advice on how to get a DC-40 to charge ? Charged it and used it Monday night it charged and worked fine. Now it wont charge cleaned the contact points and tried both the wall charger and the car charger thanks.

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Registered: May 2016
Location: Palatka, FL
Posts: 5106

It won't turn on either will it? If it won't the processor is dead and it is toast. If it will turn on I would investigate the charger a little more. The wall prongs need to be slid off the charger housing and the contacts behind them checked to make sure they are not bent.

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