Kenny Gates
UKC Forum Member
Registered: Jul 2004
Location: Highlands, Texas
Posts: 816 |
Here are some emails between Michael M, Garmin Senior Product Support Specialist and myself about the Astro and I’m passing along as an “FYI”
Dear KENNY GATES,
Usually if there's a new accessory which is in the works, it's a pretty open thing to discuss. It's the units that aren't talked about, even with us, until about the same day they are released on the website.
With Best Regards,
Michael M
Senior Product Support Specialist
Outdoor/Fitness Team
Garmin International
913-397-8200
800-800-1020
913-397-8282 (fax) Att: Michael M
www.garmin.com
Original Message Follows: ------------------------
Mike,
I think the Astro is great. Just doesn’t get the range I need in Rollin hills or thick cover.
If you can get the design of the charger, mounting bracket, collar more suitable for hounds, and a little more range I don’t think anyone would ever go back to the old systems.
The measuring tools, maps and GPS are outstanding features. I keep hearing your working on a new collar but your support team says no that you like the first generation.
“First Generation” sent of a red flag and that there might be a new collar coming and maybe you can’t say anything until it’s ready for the public to see.
Guess I’m just hopeful and disappointed at the same time.
Best Wishes,
KG
"ProductSupport@garmin.com" <productsupport@garmin.com> wrote:
Dear Kenny Gates,
Thanks for the info. I appreciate you taking the time to send this!
With Best Regards,
Michael M
Senior Product Support Specialist
Outdoor/Fitness Team
Garmin International
913-397-8200
800-800-1020
913-397-8282 (fax) Att: Michael M
www.garmin.com
Original Message Follows: ------------------------
Tried to call and got tired of being on hold.
Here are a few links about the problems with the Garmin Astro 220 (if you even care):
http://forums.ukcdogs.com/showthrea...354#post1489354
http://forums.ukcdogs.com/showthrea...mp;pagenumber=5
http://forum.prohound.com/viewtopic.php?t=65590
Thanks, KG
"ProductSupport@garmin.com" <productsupport@garmin.com> wrote:
Dear Kenny Gates,
Thank you for contacting Garmin International. I will be happy to help you with this. If you would like to speak to an Outdoor specialist you may call 1-800-800-1020, and listen to the prompts and select the outdoor team.
With Best Regards,
Michael M
Senior Product Support Specialist
Outdoor/Fitness Team
Garmin International
913-397-8200
800-800-1020
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