Lovis Burns
UKC Forum Member
Registered: Aug 2012
Location: NC
Posts: 1933 |
Here is Owens Sales Policy
Here is the link for it and I posted it below.
http://www.owens-pro.com/pdfs/policy.pdf
Sales Policy
Est. 1965
Credit Terms: Sales are credit card unless a signed credit application has been submitted and
approved for terms.
Freight Policy: Prepaid freight orders $2500.00 - $3500.00 (depending on location) shipped in US.
Additional charges such as residential delivery, delivery appointment fees, restricted delivery,
guaranteed delivery date, etc. are not covered by Owens Products.
Order Policy: All orders are started within 48 hours of receiving, therefore, add-ons will not be
allowed after 48 hours of original order entry. In addition, any order cancelled once production
has started is subject to normal restock fees.
Once an order has been produced you have 30 days to make arraingemnts for shipping or customer
pickup. Orders left in warehouse more than 30 days will be cancelled or charged a storage fee.
Customer Pickup Policy: Requires customer to check product and sign packing slip before leaving
factory.
Freight Claims and Conditions: Always check the condition and number of cartons against the freight
bill and packing
slip at time of delivery. The customer must note damages and shortages on the delivery receipt at
the time of acceptance. Notify Owens Products customer service department immediately upon
discovery of discrepancy. All shortages with the shipment must be reported to Owens customer
service immediately or credit may not be issued. When reporting the
shortage, please refer to the invoice or sales order number, item description, part number and
carton count. Please do not
deduct shortages from invoices when making payments; the factory will issue credit accordingly.
Return Merchandise Policy: All merchandise returned to Owens Products must be initiated within 30
days of original purchase and have an approved Return Merchandise Authorization Number or it will
be refused and returned to sender. Collect returns will be refused for return to sender. Items to
be returned must be received within 30 calendar days from the issue of the RMA#. After 30 calendar
days, the RMA is void. All returns must be boxed and shipped as they were
originally received including foam and other packing materials, so as not to be damaged in transit.
Damage to boxes or product may result in loss of credit for that product. Customer is
responsible for return freight - please insure shipment. Returns due to reasons other than Owens
Products error will be charged a 25% restock fee.
Special order or discontinued items are not returnable for credit. No credit will be issued for any
item that has been installed (unless item is deemed by Owens Products to be warranty).
Warranty Statement: Owens warrants all products to be free of defects in material or workmanship
for a period of one year (Dog Boxes, RaceMates, Mudflaps) and Three years (Running Boards
and Tool Boxes) from date of original Owens purchase. This warranty covers the cost of the
defective part and not the cost of removal, installation, painting or other incidental or
consequential charges or damages. This warranty is void if any damage to the product is due to
misuse, abuse, neglect, accident, improper installation or any other use contrary to the
instructions accompanying this product. Warranty will be pro-rated based on the length of time. All
warranty returns must be issued an RMA# before they can be returned to Owens. Credit will be
issued upon inspection of the product. Any product found to be non-defective
will not receive credit and will be offered to be returned to the sender at their expense. Product
will be scrapped 10 days after sender notification. Owens paint is not covered by this warranty.
See Paint Policy below. Shipping damage is not considered a warranty. See Freight Claims above.
Paint Policy: Owens Products warrants all custom paint to be free of defects in cosmetic appearance
upon receipt of goods. Owens Products makes every effort to match the OEM colors and utilizes
approved OEM color variations. However, due to weather, sun exposure, other chemical contact to
which the vehicle is subjected, the vehicle's paint may fade or change slightly from its original
color. We do not guarantee a paint match. If an exact color match is absolutely required by the
consumer, we recommend that the product be painted locally. Painted product cannot be returned
unless it is defective due to materials or workmanship. Slight color variation is not considered a
material or workmanship defect. Please call Owens for Tri-Coat paint policy.
Price Changes and Specification: Prices are subject to change with 30 calendar days notice. Mere
possession of any Owens price list does not guarantee purchaser the prices or product lines
contained therein.
Disclaimer: Due to the large amount of print and text, Owens is not liable for inaccurate or
misprinted text that may require correction. Corrections may be made at Owens discretion. This
policy superceeds any or all related preceeding policies.
phone 269-651-2300
Owens Products, Inc.
toll free 800-726-9367
P.O. Box 670, 1107 Progress St.
fax 269-651-9326
Sturgis, MI 49091
P/N 10004 Rev 11/2012
toll free fax 800-942-9877
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08-20-2014 06:29 PM
