anscox
UKC Forum Member
Registered: Jun 2004
Location: Greenbackville, VA
Posts: 1470 |
Mona,
Yeah, we called immediantly. We lost our youngest dog, and three of our adults looked HORRIBLE! We had two others that were on different diets and they were both fine. We had a vet that works with Diamond who called about twice a week for several weeks, he said that they would be in touch with us in the "near future" about conpensation for our lose. We never heard anything back from them. I called and left a few messages a few weeks later, never got them returned. We had two of the bags left, took them back where we bought them and got a refund. I had an empty bag of the contaminated stuff I kept all this time until we moved, just in case they did call back. Trashed it in August of this past year.
Was not impressed AT ALL with the way it was handled.... I have that screw me once shame on you, do it twice shame on me philosophy and will never feed Diamond again regardless of the quality of their product now.
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