Registered: Dec 2007
Location: VA
Posts: 327

tried doing an update on my collars this morning and have ran into issues with both. I am using the webupdater program an connect the collar to cord and the program finds the collar. When I go start update it starts working fine and then the program freezes and the light on the collar turns green. I give it over 10 minutes to try to complete but nothing ever happens. I disconnect the collar from the computer and try to turn it on and it beeps like four or five time and starts flashing red fast. Also tried hooking it back up computer and doing a hard reset but no luck with that either. I sure do hope I'm not out two collars. I had just updated the alpha without any issues so I dont think it was the program.

Thanks

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Registered: May 2016
Location: Palatka, FL
Posts: 5106

Are you using a MAC computer? If so, please don't do that.

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Registered: Jan 2018
Location: n/w ohio
Posts: 328

Try Garmin Express on collars. Web updater on handheld. Should solve problem.

Randi Bidlack

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Registered: May 2016
Location: Palatka, FL
Posts: 5106

RC you may have that backwards and it is understandable. This is the last e-mail I got for a person responsible for this project at Garmin.

Got this e-maii a month ago. I stay confused myself with the changes back and forth.

Garmin Express has version 4.30 on it for the Alpha 200i. WebUpdater is not recommended for anything other than the full size collars I know that is going to be another growing pain for people who have used that for a long time. As we go into busy season I am sure some of the old issues will pop up especially since straight out the box is usually not the latest and greatest software version available.

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Registered: Dec 2007
Location: VA
Posts: 327

not using a MAC computer. been on the chat with garmin for an hour. they recommend to reinstall webupdater, which i did and still not change. they claim to have never heard of this issue. ii've got the only two collars ever to have this they claim which is hard to believe. and just my luck they claim to out of replacement until January. hunting season starts next week. can we say perfect timing!!!

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Registered: Jan 2018
Location: n/w ohio
Posts: 328

I did type it wrong. LoL! Trail and era When I do mine. It's like coonhunting, I stumble around in the dark. Just listen to Bruce he will guide you right,

Randi

Last edited by RC-Abby on 10-29-2021 at 08:05 PM

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Registered: May 2016
Location: Palatka, FL
Posts: 5106

Buckmaster not giving up on you buddy. One more question and I am only trying to help. When you turn it on are you just pressing and releasing the one button for a second or less. The beeping and fast flash sounds like the pairing mode which happens if you hold the on button for a couple seconds or more. Try just a quick push of the button.

If the same results, try a master reset.

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Registered: Dec 2007
Location: VA
Posts: 327

just barely pushing the button. i've tried to master reset on it also and nothing happens. i hear the four presses of the on button but the light never changes colors. i took it outside to see if it would connect but it doesnt do anything. will not even try to pair to my handheld. just dont understand what could have happened to cause this issue. look like i'm out two collars. shouldnt have tried to update i guess.

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Registered: May 2016
Location: Palatka, FL
Posts: 5106

Try upgrading it again.

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Registered: Jul 2021
Location: Tenn.
Posts: 286

I have two 8 yr old tt10 collars .Ive never updated them .They work great.Why update them if they work good?I did put a new battery in one and the battery charge scale on the info page no longer works.But the collar works fine.I just have to remember to charge it.I was told if i updated it it would probably start working.I dont have a computer and would hate to fool with it.ha.

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Registered: May 2016
Location: Palatka, FL
Posts: 5106

There are a lot of people out there that think the same way. In many cases that is the correct way to think. Actually the collars are the device that needs updating the least.

You asked why update them. Let me try and explain what updating does.

First if there is a bug discovered in the software of a device. Garmin will put out a fix for that and updating will correct that fix.

Second and most importantly. Over the years, Garmin has bought out newer products or newer maps. To get these with newer products to work with the products already out. Software changes in the older products need to take place. That is accomplished through updating.

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Last edited by Bruce m. Conkey on 10-30-2021 at 01:19 PM

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Registered: Dec 2019
Location: Everywhere
Posts: 1058

quote:

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Originally posted by Georgeb
I have two 8 yr old tt10 collars .Ive never updated them .They work great.Why update them if they work good?I did put a new battery in one and the battery charge scale on the info page no longer works.But the collar works fine.I just have to remember to charge it.I was told if i updated it it would probably start working.I dont have a computer and would hate to fool with it.ha.

---

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Registered: Dec 2007
Location: VA
Posts: 327

yea updates are great till they mess up the unit. still no luck getting it to update. been trying at least once a day.

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Registered: Jul 2021
Location: Tenn.
Posts: 286

I had to update a alpha 100 once to get the tt15 minis to work.I had to use my 80 yr old mothers computer.To make a long story short it almost ruined a devoted mother and son relationship.Two old know it alls cannot work on a computer together.ha.Got thru it and i swore id never update one again.Im getting a new alpha 200 delivered tomorrow.Your able to update them on the wifi.Maybe i can handle it.Im sure updating everything is great but im a" if it aint broke dont fix it guy".

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