Registered: Jun 2003
Location: East Tennessee
Posts: 553

I called today to put our 2 dogs in the UKC Performance Program & to check on the DNA Kits we ordered weeks ago that have never came, I was on hold for 27 minutes when I hung up. This is pathetic. UKC is really going down hill, if this is how they are going to treat there customers I guess I can keep my money huh.....I have a 30 minute lunch break & oh well...... This would have never happened just a couple years ago.

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Sourwood Mountain Plotts
Fall Creek Falls, Tennessee
"Mountain Bred Dogs & Mountain Bred People"

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Registered: Jul 2003
Location: Rincon,Ga.
Posts: 276

The main issue I have is that the phone lines are closed before most people get off work making it very difficult to get in touch with someone there.

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Registered: Mar 2008
Location: Western N.Y.
Posts: 3995

I think the folks at UKC. probably do the best they can with what they have, BUT its almost 2015, if a ran my business with the same technology we used 20 years ago id be in big trouble. Most all of it can be done pretty simply online with the right software.

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Everything that makes them a COONDOG is on the inside

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Registered: Jun 2003
Location: North GA
Posts: 14388

I called today and was on hold maybe 3 min.

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Michael Ghorley

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Registered: Jun 2005
Location: Prince Edward Island,Canada
Posts: 4589

I work at a call centre myself. I'm sure UKC is similar to us, busy sometimes with long wait times and not others. Try a different time if day probably have better luck.

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Autumn Clements

'PR'LEAD'S MIDNITE SASSY
CFC CH Canadian GCH Multi Group Placing MBPIG BBPIG LEGACYK STANNYFIELD PRIME TIME (AKC & UKC Pointed)
BPIG MBBPIG WINDAMIRS RED LIGHT DISTRICT V AMBERLANE
LEGACYK DARE TO DREAM V CBLUES
LEGACYK WHITE AS A GHOST V CBLUES

Gone but not forgotten
GRNITECH GRCH PKC CH'PR'CLEMENTS' BLUE PRANCER
GRNITECH GRCH'PR'SPIKE'S TWILITE HOOKER
'PR'PRANCER'S GETTIN DOWN N DIRTY (PrancerxHooker)
NITECH CH’PR’BUELL’S BLUE ROCKY(Whitey x Spice)
CKC BBPIG MARIES BABY BREEZE

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Registered: Jan 2013
Location: Huntsville,Alabama
Posts: 288

I call the other KC's get greated with a good morning,afternoon etc. don't get put on hold at all and whatever I'm callin them about is solved in no time.

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Seth Penn-
256-604-8002
Huntsville,AL
UKC & ACHA NiteCh' Pr' Slippery Creek Rag's Boozer

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Registered: Jan 2004
Location: Greenville, Ky
Posts: 4139

I have had great service from Ukc. Never had a problem, I fill my paperwork out correctly and it always comes in a timely manner. If I didn't do my job then I wouldn't expect them to do theirs. Not saying you didn't.

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Iraq Vet, 03-05, 05-07, 09-10

Phone number 270-820-5560

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Registered: Aug 2012
Location: NC
Posts: 1933

I've had moments where, I've been on hold for several minutes. But, so what. I call back later. And other times I get right through. Thats life and anything you deal with.

In case some of you don't know or if you know and tend to forget. UKC just doesn't cater to Coonhounds. UKC is an all breed breed registery. Meaning they deal with Working breeds, toy breeds, hound breeds and etc Put your self in there shoes for a minute. They answers 1000's of questions daily about all breeds and events. Give them a break. If you can't get them on the phone.

You can send them a PM and get answer very fast or even post the ? on the message board in the correct section of course and get your questions answered.

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Lovis Burns
910-874-4650

Use and Recommend
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Inukshuk Dog Food

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Registered: Apr 2013
Location: michigan
Posts: 416

i have good luck with ukc, get on your computer and take care of your bussiness, you get on and complain you can do the same for most services i cant stand sittin on hold give them a pm and next time you have time check it out

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REDBONES

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Registered: Jan 2012
Location: Mounds, Oklahoma
Posts: 1070

quote:

---

Originally posted by Lovis Burns
I've had moments where, I've been on hold for several minutes. But, so what. I call back later. And other times I get right through. Thats life and anything you deal with.

In case some of you don't know or if you know and tend to forget. UKC just doesn't cater to Coonhounds. UKC is an all breed breed registery. Meaning they deal with Working breeds, toy breeds, hound breeds and etc Put your self in there shoes for a minute. They answers 1000's of questions daily about all breeds and events. Give them a break. If you can't get them on the phone.

You can send them a PM and get answer very fast or even post the ? on the message board in the correct section of course and get your questions answered.

---

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Freddy Wells
Plus Point English
Mounds, Oklahoma

Home of:
UKC DUAL GR CH PKC CH CHKC Money Winner ALL GRAND YOGI (GR NITE CH MOORE'S HARDTIME ALL GRAND HORN x DUAL GR CH ENGLISHPRIDE'S LITTLE LIZ) 2017 UKC Performance and PKC Super Stakes Sire

UKC DUAL GR CH TREE ROCKN NELLY (DUAL GR CH PKC GOLD CH MAIN STREET ROY X GR NITE CH PKC CH INDIAN RIDGE CINDY) Littermate sister to 2013 UKC WORLD CH GR NITE CH MAIN STREET JOHN THE BAPTIST

PLUS POINT ZINGO (DUAL GRAND CH '98 ENGLISH HALL OF FAME WILCOX THUNDER BINGO semen X CH NITE CH CLONES FRONT PAGE) The only living direct son of Bingo alive today!

Gone but not forgotten:

UKC GR NITE CH PKC CH PLUS POINT BLUE BOY BRUISER (66 "canes" stored at OnceFrozen) Direct son of DUAL GR CH PKC CH CLEAR CREEK CADILLAC JACK x CH GR NITE CH '95 UKC World Hunt High Scoring English Female WELLS' LITTLE PATCH

CH GR NITE CH WELLS' LITTLE PATCH (High Scoring English Female 1995 UKC World Hunt) Direct Daughter of GR NITE CH PKC GOLD CH DARON'S BLUE REB (LUMIS) x GR NITE CH PKC GOLD CH ACHA WORLD CH BUFFALO CREEK PATCH

GR NITE CH PKC CH CLEAR CREEK MISSY II (Sister to Dual Grand Clear Creek Cadillac Jack and mother of ACHA World Champion PKC Silver CH Raef's Dollar Bill)

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Registered: Jan 2004
Location: Greenville, Ky
Posts: 4139

You know its like someone else said. Its just not my beagle or coonhound they have to worry about. They have 10's of thousands of dogs to take care of. But I can say when they are taking care of mine I get great service. Even when Todd Morgan was there and I wanted to call and ruffle his feathers he made time for me. Lol. Everyone up there has been great from Allen, todd, Tanya, and even Jed Nichols while he was there. They all go to work everyday and they are great at what they do.

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Iraq Vet, 03-05, 05-07, 09-10

Phone number 270-820-5560

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Registered: Apr 2007
Location:
Posts: 16559

For GR.NT.CH.Plott: Please reply with your name & a good daytime phone number where you can be contacted. You can send me the information in a PM if you'd like. Thanks. Please send your response to the Registration Department or send a PM to me. My name is Russell Smith.

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Registered: Jun 2003
Location: East Tennessee
Posts: 553

Jason Bickford (423)881-3355

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Sourwood Mountain Plotts
Fall Creek Falls, Tennessee
"Mountain Bred Dogs & Mountain Bred People"

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Registered: Mar 2004
Location: 1322 Ginger Trl Manning, S.C. 29102
Posts: 3002

Called at 11:39

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GRNTCH GRCH FIRST CLASS SMOKIN' JETS-"SON"
1/24/02---5/21/12
Manning, South Carolina
Ph. 803-840-2013
If you text this number you won’t get a response unless you include your name.

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Tone it down guys, or they will delete another good topic...

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Registered: Mar 2004
Location: 1322 Ginger Trl Manning, S.C. 29102
Posts: 3002

Disconnected at 11:53

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🇺🇸TAVARES' FIRST CLASS BLACK & TANS...🇺🇸
HOME OF THE FUTURE...POWERED BY:
GRNTCH GRCH FIRST CLASS SMOKIN' JETS-"SON"
1/24/02---5/21/12
Manning, South Carolina
Ph. 803-840-2013
If you text this number you won’t get a response unless you include your name.

💰💰Click blue link to check us out on Facebook💰💰
👉🏼 Tavares' First Class Black & Tans 👈🏼

Tone it down guys, or they will delete another good topic...

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Registered: Mar 2004
Location: 1322 Ginger Trl Manning, S.C. 29102
Posts: 3002

Trying again at 1:09

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🇺🇸TAVARES' FIRST CLASS BLACK & TANS...🇺🇸
HOME OF THE FUTURE...POWERED BY:
GRNTCH GRCH FIRST CLASS SMOKIN' JETS-"SON"
1/24/02---5/21/12
Manning, South Carolina
Ph. 803-840-2013
If you text this number you won’t get a response unless you include your name.

💰💰Click blue link to check us out on Facebook💰💰
👉🏼 Tavares' First Class Black & Tans 👈🏼

Tone it down guys, or they will delete another good topic...

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Registered: Mar 2004
Location: 1322 Ginger Trl Manning, S.C. 29102
Posts: 3002

Nice lady answered the phone at 1:27 and I was off the phone by 1:29.

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🇺🇸TAVARES' FIRST CLASS BLACK & TANS...🇺🇸
HOME OF THE FUTURE...POWERED BY:
GRNTCH GRCH FIRST CLASS SMOKIN' JETS-"SON"
1/24/02---5/21/12
Manning, South Carolina
Ph. 803-840-2013
If you text this number you won’t get a response unless you include your name.

💰💰Click blue link to check us out on Facebook💰💰
👉🏼 Tavares' First Class Black & Tans 👈🏼

Tone it down guys, or they will delete another good topic...

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Registered: Jun 2003
Location: Kalamazoo, Mich.
Posts: 6113

The phones are super busy today as they were yesterday? Yesterday Customer Service processed 633 calls. Yikes! Current hold time is 7 minutes.

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If we're not suppose to eat animals, then why are they made out of meat?

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Registered: Jun 2003
Location: East Tennessee
Posts: 553

Mailed the DNA kits & Performance money off the day after this post started & still have not received anything......... Does anyone know who to contact at UKC to get a refund on this??

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Sourwood Mountain Plotts
Fall Creek Falls, Tennessee
"Mountain Bred Dogs & Mountain Bred People"

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Registered: Jan 2009
Location: Fort Valley, GA
Posts: 1194

I been dealing with UKC for a lot of years and never had but 1 issue that took time to deal with.
I have never been on hold more than 10 minutes YES THE MUSIC IS CRAPPY.I try to call early and usually get through right away.
Registrations and litter Apps average 14 days from time they are mailed out to UKC til I get them back.

GREAT JOB UKC

Glynn Holmes

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Registered: Dec 2013
Location: PA.
Posts: 1738

Ah come on guys give them a break. Don't you know it's taco tuesday, they have other things on they're plate. LOL
No seriously seeing all these threads about papers not getting back quick enough, I checked the registration message board out of curiosity to see how long it was taking people to get an answer. I see one guy next day shipped his papers on the 4th and he's wanting to know why he doesn't have them back on the 9th after shipping them next day. I don't care if you shoot them to them out of an air cannon NO kc get's papers back to you in five days. I'm honestly not trying to ruff anybody's feathers I'm just pointing out the obvious, and like a couple people previously mentioned I've gotten pretty good service lately from UKC. If I do have a problem i just get on the registration message board, ask for help (curtiously) and get a curtious reply. JMO

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Registered: Jan 2006
Location:
Posts: 253

yea

Last edited by Richard Emery on 02-10-2015 at 08:36 PM

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Registered: Aug 2005
Location:
Posts: 710

UKC has the worse customer service of all KC'S. They use to be very good ,but now they are a joke.

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Registered: Jan 2004
Location: Greenville, Ky
Posts: 4139

quote:

---

Originally posted by dixiedog
UKC has the worse customer service of all KC'S. They use to be very good ,but now they are a joke.

---

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Iraq Vet, 03-05, 05-07, 09-10

Phone number 270-820-5560

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Registered: Aug 2003
Location: Yadkin County NC
Posts: 1671

I called U.K.C. with the same question. Paid performance up in December and wasn't in the Book yet. Was told the DNA results wouldn't be in until Feb.14. Then would be listed. Looks like the dogs listed had already been previous performance sires and already DNAed.

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