Registered: Dec 2008
Location: vanceburg ky
Posts: 101

I have a collar that lights up solid full charge and then go's dead within a hour.I have replaced battery and still does the same and know won't connect to hand held.I was wondering if Garmin will fix for the flat rate of $90 or should I replace it?

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Registered: Sep 2006
Location: Pike County,Ky
Posts: 1002

Last time I had a issue with a DC 40. I called garmin and they told me to send them the collar. I paid their rate. And what they did was send me a totally different collar that had been repaired . Told me to put original antenna back on it and send it in. Said they just put it with the rest of the ones messed up and that way it wouldnt be a long wait. Hope this helps

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Kyle Swiney
Elkhorn Creek Kennels
Ashcamp, Ky
1-606-794-1454
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Registered: Apr 2007
Location: virginia
Posts: 1173

send it back, pay the $89. and get one that works right

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misty view kennels
mistyvu@earthlink.net
" If you ain't the lead dog, then your view never changes"

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Registered: Dec 2008
Location: vanceburg ky
Posts: 101

Thanks that will b a lot cheaper than buying a new one.I wasn't sure what u got 4 the flat price and know looks like I will need 2 because I tried 2 update other collar and know it will light solid red know I wished I never fooled with it and I unhooked battery 4 5 minutes still solid red.

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Registered: Sep 2006
Location: Pike County,Ky
Posts: 1002

I never had a issue out of a Dc 30. Wonder what the deal is with the dc 40's. A lot of guys I know have trouble with them

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Kyle Swiney
Elkhorn Creek Kennels
Ashcamp, Ky
1-606-794-1454
Home of:
Elkhorn CreekBlue KY MTN Ranger-BLU
Elkhorn Creek Blue Bullet-BLU
ElkhornCrk PrimeTime MaryJaneX-XBred
Elkhorn Crk Black Buddy-NKC Feist

Gone But Not Forgotten:
Swiney’s Blue Rock-BLU
Swiney’s Nocturnal Jane-TW
NiteCh Grch Swineys Elkhorn Crk Blue Luke HTX

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Registered: Aug 2012
Location: west central indiana
Posts: 1811

But my 30's are 10 years old and never had a problem with them.

sounds like I dont need any 40's

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Larry D Walker

Indiana

812-327-8224

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Registered: May 2008
Location: Gillett, Pa
Posts: 1876

solid red light can be fixxed with 320 there is you tube video on it the gist of is go to dog list enter new dog ,touch collar no,id pick a number,then choose update collar

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Registered: Apr 2007
Location: virginia
Posts: 1173

I did the u tube video thing. It fixed the red light staying on but the collar still didn't work right. In fact my new collar should be here today or monday! As soon as they get your collar they ship out a "new" refurbished one.

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misty view kennels
mistyvu@earthlink.net
" If you ain't the lead dog, then your view never changes"

Team Trouble

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Registered: Dec 2008
Location: vanceburg ky
Posts: 101

I have had problems with the one collar since new but the one I tried updating I never had a problem with until update.I will call them Monday and see what I can do I wish now I just left alone and would have 1 good collar.Thanks for u guys help

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Registered: Apr 2007
Location: virginia
Posts: 1173

I always wondered if your computer had a virus and you updated your collar, could that make your collar not work right?
Prolly a stupid question.

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misty view kennels
mistyvu@earthlink.net
" If you ain't the lead dog, then your view never changes"

Team Trouble

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Registered: Dec 2008
Location: vanceburg ky
Posts: 101

maybe so but I don't really know

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Registered: Jul 2013
Location: Alba, TX
Posts: 28

What's the phone number for garmin to get a refurbished collar? Thanks

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Registered: Apr 2007
Location: virginia
Posts: 1173

800 800 1020
913 397 8200

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misty view kennels
mistyvu@earthlink.net
" If you ain't the lead dog, then your view never changes"

Team Trouble

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Registered: Dec 2008
Location: vanceburg ky
Posts: 101

If this happens to anyone with a 220 and dc40 go back thru procedure to download collar and hold the power button in on the collar and it will find your collar and update your collar and should work fine after that.I talked to garmin today and they were very helpful.

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