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Autumn Clements
UKC Forum Member

Registered: Jun 2005
Location: Prince Edward Island,Canada
Posts: 4589

Garmin

Last week I had one of my collars come up with a question mark and the rest of the drop it never came off the question mark, it was still tracking the collar it was moving just not leaving a track or showing the dog symbol. Anyone have this issue? What causes it?

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06-19-2013 09:11 PM

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garminguru
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Registered: Nov 2011
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So your saying with the ? mark, the handheld never said "Poor GPS Coverage" or "Lost Communication"? Please do not take this the wrong way but something does not sound right with your description. How can you be certain it was tracking? Did you go to the signal strength page and see signal and GPS bars?

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06-20-2013 02:13 AM

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Autumn Clements
UKC Forum Member

Registered: Jun 2005
Location: Prince Edward Island,Canada
Posts: 4589

quote:
Originally posted by garminguru
So your saying with the ? mark, the handheld never said "Poor GPS Coverage" or "Lost Communication"? Please do not take this the wrong way but something does not sound right with your description. How can you be certain it was tracking? Did you go to the signal strength page and see signal and GPS bars?

I assume it was still tracking because the ? mark continued to move in the directions the dog should have been

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06-20-2013 02:34 AM

Autumn Clements
UKC Forum Member

Registered: Jun 2005
Location: Prince Edward Island,Canada
Posts: 4589

It didn't come up with any messages of lose of communication. Normally when it looses signal the ? mark never moves until it re-picks up service.

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06-20-2013 02:58 AM

garminguru
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Registered: Nov 2011
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Did you go to the signal strength page?

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06-20-2013 06:27 AM

Autumn Clements
UKC Forum Member

Registered: Jun 2005
Location: Prince Edward Island,Canada
Posts: 4589

Nope, I never thought to at the time.. Never experienced this before.

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06-20-2013 03:00 PM

HOBO
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I've seen that happen a couple of times. I don't know what causes it or how to fix it. Just wanted to let you know you weren't the only one.

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06-20-2013 06:48 PM

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garminguru
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Registered: Nov 2011
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Personally, I have never seen such as what you describe except twice and it was clear to me what was happening. If it does it again, go to the communication page and look at the readings and see if you have zero bars on either GPS or collar signal.
I bet the collar and GPS will be empty but more likely just the GPS will be empty. I would be willing to bet it was not tracking at all, you just thought it was and I bet you are using a DC40, correct?
I also bet turning the collar off and back on made it work correctly (at least for a time) or did you try that?

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06-20-2013 11:48 PM

patches9452
UKC Forum Member

Registered: Sep 2007
Location: ackerman,ms
Posts: 2229

I have had it happen and it was tracking the dog... showed good signal on both also... have had it happen on dc 30 and dc 40... no rhyme nor reason to it but it has happened on a few occasions... always fixed itself for me

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06-20-2013 11:59 PM

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Autumn Clements
UKC Forum Member

Registered: Jun 2005
Location: Prince Edward Island,Canada
Posts: 4589

quote:
Originally posted by HOBO
I've seen that happen a couple of times. I don't know what causes it or how to fix it. Just wanted to let you know you weren't the only one.

thanks Hobo.. if nothing else at least I know i'm not the only one

quote:
Originally posted by garminguru
Personally, I have never seen such as what you describe except twice and it was clear to me what was happening. If it does it again, go to the communication page and look at the readings and see if you have zero bars on either GPS or collar signal.
I bet the collar and GPS will be empty but more likely just the GPS will be empty. I would be willing to bet it was not tracking at all, you just thought it was and I bet you are using a DC40, correct?
I also bet turning the collar off and back on made it work correctly (at least for a time) or did you try that?

It was a DC 40.. I never turned that dog loose again for the nite, it was working fine when I got home.

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06-21-2013 12:03 AM

garminguru
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I have no clue what that could be especially if you have signal bars on both the GPS and collar you are tracking.

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06-21-2013 05:07 AM

HOBO
UKC Forum Member

Registered: Jun 2003
Location: Weyers Cave Va
Posts: 13413

I've only seen it happen on the dc40 also.Everything shows it is receiving signal except for the question mark on the dog pg and map. It even lays the track down on the map.

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06-21-2013 12:58 PM

garminguru
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Registered: Nov 2011
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quote:
Originally posted by HOBO
I've only seen it happen on the dc40 also.Everything shows it is receiving signal except for the question mark on the dog pg and map. It even lays the track down on the map.

My uncles did it last night Hobo but it was only because his female was treeing in a hole. The difference is the communication page showed no GPS signal bars but full strength collar bars. The ? even was moving around on the map page some like the dog was moving, such as you describe, but the dog was actually still in the hole. Just a minor nuance of the system. Track your collar and then toss the collar in your basement where it can't get GPS telemetry from the satellites. You should have full signal strength but no GPS signal bars on the collar. You will get a ? mark and poor GPS warning. That ? mark will also move all around the map page making it look like the collar is moving when it really isnt. Be sure not to scroll out too far on the Astro or you will not see what I am talking about. The further "in" you go, the worse it looks.
But.............. you are saying you have seen the ? mark but yet had signal strength bars on the communication page with both the GPS and collar. You have to remember, when the Astro looses signal or GPS from the collar, the Astro does not immediately tell you that. Put your Astro on a 10 second update rate and look at the communication screen with full bars. Now turn the collar off and see how long it actually takes the signal to finally dwindle away on the screen. Maybe when you had the ? and looked at the communication screen on the Astro, the signal bars had not had time to fade out. It is kind of like the Astro, if it has signal on a collar then looses it, will sample the collar at your update rate, and then each time an update sample happens with no collar signal present, the signal strength bars will dissappear in increments until they are fully gone and the Astro then will warn you of that condition on the screen and audibly.

Last edited by garminguru on 06-21-2013 at 02:26 PM

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06-21-2013 02:24 PM

patches9452
UKC Forum Member

Registered: Sep 2007
Location: ackerman,ms
Posts: 2229

you scroll in close and it want matter whether ur dog is in a whole or not... if they are not moving very face it will be all over the screen

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06-21-2013 02:38 PM

garminguru
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Registered: Nov 2011
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quote:
Originally posted by patches9452
you scroll in close and it want matter whether ur dog is in a whole or not... if they are not moving very face it will be all over the screen

Huh????

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06-21-2013 02:45 PM

patches9452
UKC Forum Member

Registered: Sep 2007
Location: ackerman,ms
Posts: 2229

quote:
Originally posted by garminguru
Huh????

when a dog is still or in the same general area... if you scroll in close it will show them all over the place.. a lot bigger area than they actually are.... tie a dog and scroll in close and you will see what im talking about

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06-21-2013 03:05 PM

jdgher
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Registered: Jul 2003
Location: East central Illinois.
Posts: 1701

Sounds like

Sounds like the signal was hit and miss. The ? mark was showing because of no signal at the time, then it would briefly get signal and pick up the dog in a new location, then loose signal, add the time to update. I could see that happening.

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06-21-2013 03:40 PM

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Autumn Clements
UKC Forum Member

Registered: Jun 2005
Location: Prince Edward Island,Canada
Posts: 4589

quote:
Originally posted by patches9452
when a dog is still or in the same general area... if you scroll in close it will show them all over the place.. a lot bigger area than they actually are.... tie a dog and scroll in close and you will see what im talking about

yes I've noticed that when I've had a dog in the dog box, even with signal it looks like they are moving around a little bit

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06-21-2013 08:16 PM

Outback1
UKC Forum Member

Registered: Dec 2005
Location: North Carolina
Posts: 1400

it showed the ? mark becaulse your dog wasnt sure what it was running ! I thought everyone knew that. Just kidding

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06-21-2013 08:17 PM

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garminguru
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Registered: Nov 2011
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Posts: 856

quote:
Originally posted by patches9452
when a dog is still or in the same general area... if you scroll in close it will show them all over the place.. a lot bigger area than they actually are.... tie a dog and scroll in close and you will see what im talking about

I knew what you meant. I was just yanking your chain because you must have been trying to type on a smart phone!

That is what I was talking about earlier when the ? moves around and the gentlemen thought his dog was moving. Exactly what I was talking about in my earlier posts. Maybe you missed them???

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06-21-2013 11:35 PM

HOBO
UKC Forum Member

Registered: Jun 2003
Location: Weyers Cave Va
Posts: 13413

Yes the time I had it happen it showed full GPS strengh. I kept checking to make sure because if it hadn't been tracking the dog I had it on I was going to just take it off of her.

It makes no sence that everything worked except for the question mark on the screen.

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06-22-2013 06:41 AM

jculler8
UKC Forum Member

Registered: Sep 2007
Location: Western Pa
Posts: 3377

quote:
Originally posted by HOBO
Yes the time I had it happen it showed full GPS strengh. I kept checking to make sure because if it hadn't been tracking the dog I had it on I was going to just take it off of her.

It makes no sence that everything worked except for the question mark on the screen.

I have a 30 here that does it. I'll try and take a video of it so y'all can see!

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06-22-2013 01:22 PM

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Bruce M. Conkey
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I have seen some things like that and I have a an understanding that make me feel comfortable. Not sure if there is any factual truth to this or not.

First basic concept is the VHF Signal from the Collar to the Handheld unit is one signal but in that signal there has to be slight variations that allow you to see many different parameters.

Take battery life for instance. When the battery is full there is something different in the signal than one that the battery is low.

I look at the signal like a rubber band. As the distance gets greater or something is messing the signal up it starts to STRETCH like a rubber band does. Some of the fibers or communication links start to break. You still have some but some are loss. Thats why you get half or incomplete signals sometime. Again like a rubber band once the signal breaks you have to get closer than where you lost it to pick it back up. That is taking the stretch factor out of the signal.

Now the other side of things. Keeping your Collar tracks deleted is important. Most people never heard of this or don't have a clue how to do it. Select dog, select the dog you want to deal with if you have more than on on your machine and hit enter. Then hit menu. In the middle of the list it says delete track. This clears out the track log from the COLLAR.
Do the same on the handheld. Keep not only the dog tracks cleared out but the tracks the handheld is leaving behind cleared out.

The same principal here we deal with everyday with our computers. You start using a computer and you download program after program and many bogus programs get put on your computer. Before you know it the computer is very slow, not responding to where you want to go and is a pain in the butt to operate. What do you do. Clear out cookies and run disk defrag. But if your careful and keep the computer cleaned out along the way you don't have to do that as much and it works faster. Same with the Astro. It has a communication platform inside that gets bogged down just like a computer.

Last edited by on 06-22-2013 at 02:49 PM

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06-22-2013 02:44 PM