Registered: Dec 2005
Location: North Carolina
Posts: 1400

I have been tring to get someone at UKC all day, have been holding for 25 min.s this time, been on hold most of the day! they should hire more people.

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Registered: Aug 2004
Location: ATKINS, AR
Posts: 685

I HAVE HAD THE SAME LUCK AS YOU. I HAVE CALLED THEM AT LEAST 6 TIMES IN THE LAST 2 1/2 MONTHS AN HAVE YET TO SPEAK TO ANYONE. THIS IS CRAZY !!!!!!! TO LEAVE SOMEONE ON THE PHONE FOR OVER 20 MIN " EACH TIME THEY CALL " IS WRONG.

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Registered: Feb 2013
Location:
Posts: 839

Sending a PM is the fastest way to handle most things ,,JMO.

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Registered: Dec 2005
Location: North Carolina
Posts: 1400

quote:

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Originally posted by Moderator III
Sending a PM is the fastest way to handle most things ,,JMO.

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Registered: Jul 2003
Location:
Posts: 780

Good afternoon.

Thank you for posting your concerns. Our Customer Service staff works diligently all day answering phone calls, 750 or more calls a day, with great efficiency. With that said, my apologies that you have been unable to get through. I'm continually working with our IT department to ensure that our phone system is working as efficiently as possible.

If you would be so kind as to email me personally at traab@ukcdogs.com with your name, address, UKC registration number, if available, along with your concerns/questions, I will be glad to personally attend to your concerns/questions.

Again apologies for your troubles, thank you for voicing your concerns and thank you for your support of United Kennel Club and its coonhound program. It is very much appreciated and we value you as customers and want to provide the best service possible.

Sincerely,
Tanya Raab
Vice President of Corporate Operations
United Kennel Club

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Registered: Dec 2005
Location: North Carolina
Posts: 1400

Thank you, I didnt mean to sound rude, but I'm just frustrated.

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Registered: Nov 2005
Location: St. Ansgar Ia.
Posts: 791

22 minutes on hold last week

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Chad Brigham
4835 Dancer Ave.
St. Ansgar, Iowa 50472
641-326-2200

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Registered: Nov 2011
Location: Taylorsville, Ky
Posts: 213

This keeps coming up. Time for UKC to hire a couple more people to answer the phone.

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When properly trained, man can be a
dogs best friend.
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Chelsey's Black Zelda - Gsd
Lola von Miller - Gsd
Agladia vom Schwarz - Gsd
Majors screamin Cade- Walker
Goose creek Daisy - walker

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Registered: Sep 2003
Location:
Posts: 3790

quote:

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Originally posted by JeepsandGsds
This keeps coming up. Time for UKC to hire a couple more people to answer the phone.

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Last edited by smokin-1-mo on 04-05-2013 at 05:50 PM

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Registered: Aug 2003
Location: S. Ga.
Posts: 4608

Caller ID

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James Lawrence, Big Slough Kennels

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Registered: Apr 2007
Location: virginia
Posts: 1173

quote:

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Originally posted by Slough
Caller ID

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misty view kennels
mistyvu@earthlink.net
" If you ain't the lead dog, then your view never changes"

Team Trouble

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