Registered: Dec 2007
Location: Howell, MI
Posts: 29

My dear friends at UKC, first let me start by saying what a wonderful job you all did on Premier. I enjoyed it. It was a perfect experience.

Today I called to your office to get an understanding of what a puppy owner was trying to explain to me. I know at times we sound really stupid and naive to you all. And we may ask you to repeat things to us that can be found somewhere in a book or a website. And we may never understand things that you are explaining. And Im sure after a busy Premier week all you needed to hear was more stupid questions to give us snappy answers to. But If you could be just a bit more patient and understanding with us it would go a long way.

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Julie Hatlas-Pepper

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Registered: Apr 2007
Location:
Posts: 16559

My advice is that if you are not getting the customer service you deserve from one of our reps, please feel free to ask to speak to another rep. I apologize on behalf of UKC for any bad experience you may have had...That certainly is not our intent...

Thanks for the kind words concerning Premier...We're glad you enjoyed it!

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Registered: Dec 2007
Location: Howell, MI
Posts: 29

No apoligy needed just a bit more patience.

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Julie Hatlas-Pepper

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Registered: Jun 2012
Location:
Posts: 118

Again, I want to say thank you for your courteous reminder.

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