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No Dna test results after 1 year

I’m still waiting for my Dna test results, Ive called and emailed with no results.
Thanks
Jose Romero
Dogs Name is Blue chica W282,157
8179134733

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Big Time Bluetick Coonhound Kennels

The DNA came back insufficient so we sent you another kit, which we assume you never received. We're going to go ahead and send you another kit. Are you still at the Mitchell Blvd address?

I never received anything. Yes I still live on mitchell Blvd
Thanks

__________________
Big Time Bluetick Coonhound Kennels

OK. We'll get another DNA kit in the mail for you.

Thank you for your fast response!!!

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Big Time Bluetick Coonhound Kennels

You're very welcome! Have a great day!