UKC Forums - UKC spelled my dogs name wrong

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Posted by buggy.paulus5 on 04-06-2014 08:43 PM:

UKC spelled my dogs name wrong

Just got my pup papers in and the name is spelled wrong instead of "sambo" it says "smabo" how do I go about fixing this I didn't miss spell it on my paperwork and I know I didn't cause I made copies

Posted by Shoresg on 04-06-2014 08:49 PM:

You will have to send the papers back in with the correction.

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Posted by buggy.paulus5 on 04-06-2014 08:53 PM:

Will I have to pay for the correction it's pretty screwed up that I held up to my held and have to pay for their screw up

Posted by Shoresg on 04-06-2014 08:56 PM:

No, but they do require you send the papers back. Just right on there what happened and the correct name. I just went through this not long ago. They had Treeing Walker on mine instead of English. Did not even notice it for 3 months. I check my papers closely know.

Posted by AngelOfDeath on 04-07-2014 12:49 AM:

quote:
Originally posted by buggy.paulus5
Will I have to pay for the correction it's pretty screwed up that I held up to my held and have to pay for their screw up

quote:
Originally posted by Shoresg
No, but they do require you send the papers back. Just right on there what happened and the correct name. I just went through this not long ago. They had Treeing Walker on mine instead of English. Did not even notice it for 3 months. I check my papers closely know.

That is wrong.Yes you do have to send the papers back.But if the name is spelled wrong you have to pay for a new set of papers to get it fixed.UKC isn't to blame for misspelled names.It says so right on the papers somewhere.Though if you do have a copy you made before sending them off that shows the correct spelling you may not have to pay.Mixing up the breed is not even close to being the same as spelling the name wrong.That part is on them

Posted by buggy.paulus5 on 04-07-2014 01:13 AM:

I'll have to call and send them a copy thanks for the info

Posted by gadog1 on 04-07-2014 01:41 AM:

NAME SPELLED WRONG

Since you have a copy, I would get their Fax # Tell them what happened & Fax the Copy you have, Attention to the person you talked to. Since it was thier fault. They probably won't charge you.
Might still have to mail them the incorrect papers.

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Posted by RED REBELS on 04-07-2014 02:22 AM:

I had one about 2-3 years ago, I sent them back and they fixed them free of charge... call and talk to someone.

Mine was a total wrong word, instead of "rave rockin roxie" they put "rave rockin rave"

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Posted by Andrea Hunderman on 04-07-2014 01:52 PM:

Good morning, Mr. Paulus!

I apologize for the error on your papers. The correction has been made in our system, however in order to send you a corrected set of papers, we need you to return the incorrect papers to the attention of the Corrections Department.

Have a great day!

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Director of Single Registration
United Kennel Club

Posted by blackflagginit on 04-07-2014 03:49 PM:

quote:
Originally posted by Andrea Hunderman
Good morning, Mr. Paulus!

I apologize for the error on your papers. The correction has been made in our system, however in order to send you a corrected set of papers, we need you to return the incorrect papers to the attention of the Corrections Department.

Have a great day!

now that's costumer service right there

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Posted by buggy.paulus5 on 04-07-2014 10:29 PM:

quote:
Originally posted by Andrea Hunderman
Good morning, Mr. Paulus!

I apologize for the error on your papers. The correction has been made in our system, however in order to send you a corrected set of papers, we need you to return the incorrect papers to the attention of the Corrections Department.

Have a great day!

Thank you mrs.hunderman I was wondering if i have to send in my easy entry cards also. I ordered two will you be able to send me two new ones with the correction If send back the old ones?

Posted by Andrea Hunderman on 04-08-2014 01:15 PM:

You can go ahead and keep your easy entry cards. Please include a note that you had originally ordered an extra one and we will be sure to send you two!

Have a great day!

__________________
Andrea Hunderman
Director of Single Registration
United Kennel Club

Posted by sox12 on 04-08-2014 03:14 PM:

send your papers back with the name spelled correctly and send it to the attention to the corrections department

George

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